Software

Top pros and cons of on-premise and cloud-based CRM systems

When it comes to implementing a repair shop crm solution, the first thing you will have to decide is which solution is the best for your business. Basically, you have the option of choosing either on-premise CRM system or cloud-based (on-demand) CRM system. In order to choose the right CRM solution, you need to determine the pros and cons of either system. The biggest advantage of an on-premise CRM system is control. In other words, implementing an on-premise CRM solution means that your in-house IT team will have full control over data, security and equipment.

Secondly, an on-premise CRM or computer repair shop software solution is convenient for a small business. If you have less than 10 employees at your repair shop business, then an on-premise CRM solution might be just what your business needs for the time being. On the downside, on-premise CRM solutions are not scalable. Furthermore, upfront costs for setting the system and installation can be prohibitive for some small businesses. Small businesses can also find upgrades to be quite costly. On the other hand, the advantage of having a cloud-based CRM system is accessibility. You and your staff can access the system anytime, anywhere and using any internet enabled device.
Secondly, a cloud-based CRM system equipped with the best pos system requires minimum investment. In addition, the system does not require any form of server maintenance from in-house IT staff. Upgrades on the system are usually automatic. Cloud-based CRM systems are also secure and scalable. They actually have the capacity to keep up with growth of your business. On the flipside, a cloud-based CRM system heavily relies on internet connection. If internet services go down, your business will experience downtime. Although cloud-based CRM systems are secure, this aspect mostly depends on how much you trust the CRM system provider. Therefore, it is important to look for a trustworthy cloud-based CRM system provider.

Raquel (Author)